Senior Manager - Application Change Delivery - IT - Kuwait
Job no: 1949374
Brand: Corporate Functions
Site / Location: Kuwait Head Office
Description:
Senior Manager is expected to lead a global team to successfully deliver a highly impactful digital presence on web and mobile, eCommerce and Omni channel, social media, etc., with solutions that meet business requirements. Success criteria for the role:
Domain expertise; ability to architect, build and deliver scalable digital commerce solutions to meet growing business demands; expertise in communication, quality assurance, collaboration, stakeholder, team and time management
Role Responsibilities:
Interpret, understand business drivers as stated in business cases or change requests - conceptualize into viable solutions
As domain expert, work closely with customers (business users, stakeholders) to extract requirement details, apply subject matter knowledge and domain experience to convert requirement details to specifications; work closely with Enterprise Architect (EA) team to define strategies and approaches for data integration, data management, and data governance within Alshaya and External (suppliers, 3PLs, etc.) systems
Lead a team of analysts to convert specifications into a design and help build a fully configured, tested and deployable solution; own, engage, and support end to end application change delivery; resolve bugs, defects and issues
Actively promote adoption of corporate solutions across the business; ensure compliance of process and practices; ensure user adoption, training and enablement is sustained
Lead/Participate in process improvement discussions with business groups; be a thought leader in retail Omni-channel ecommerce process and systems
Meet KPI targets; own domain budgets; support division leader as backup; develop and manage domain team
Skills and Experience:
- 6-8 years of overall ecommerce experience; 3-4 years of experience in Magento; 3-4 years of exposure to digital marketing platforms/Omni channel customer experience development; 3-4 years of experience in managing large global scrum teams
- Experience in ecommerce components (content management, product information systems, related integration, etc.)
- Experience delivering large ecommerce development projects for enterprise clients
- Expert in data architecture and integration, solution architecture, technical components and integration patterns, particularly in Magento; expert knowledge in ecommerce Coding standards
- Experience in defining/establishing and managing the technical architecture of ecommerce projects; ability to define and enforce compliance of standards for scalability, reusability, etc.
- Expert in UI/UX, Platform and Application architecture, performance factors
- Expert in managing multiple stakeholders and commitment to customer satisfaction
- Knowledge of Magento extensions; experience in development of plugins; knowledge of Drupal or similar WCM Products
- 3-5 years of experience in developing process and data models, value stream maps, problem statements, solution maps, conducting JAD, RAD, JRP or similar methodology/technique for requirement gathering workshops, agile delivery, etc.
- Experience in the Retail/eCommerce industry; keen appreciation of digital enterprise characteristics
- Expert in IT best practices; familiarity with IT architecture and service management principles
- Executive presence and ability to influence decisions.
